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Ideas / Engagement / 12.1.2025

Building Trust with Authentic Engagement

Student engagement during the Ohio State University Framework 3.0 rollout

When it comes to creating campus environments that support student success, the best source of information and practical feedback will often be the students using those spaces. That’s why designers must learn how to authentically engage with students about their lived experiences in classrooms, student housing, and other campus areas.

Principal Shannon Dowling recently wrote about this topic as part of an article for Talking Stick Magazine, which she co-authored with Kati Peditto, an environmental psychologist at DLR Group. As part of the article, Shannon and Kati provide tips for capturing authentic student feedback through engagement activities like focus groups, interviews, or workshops.

Students participate in an engagement exercise with maps and student union building plans
Students at Cal Poly Pomona participate in an engagement exercise with maps and building plans.

“Authenticity isn’t measured by how many students are interviewed, but by whether those conversations are honest, inclusive, and lead to visible results,” they note. “Students can spot performative gestures, they also notice when their feedback is heard, reflected back, and acted upon. In housing projects, authenticity starts with trust.”

The two authors advise building trust with students by being transparent about a project’s scope, budget, and constraints, as well as any of its underlying values. Additional steps should include showing how student input is being interpreted and used throughout the design process, and encouraging follow-up conversations.

Read the complete article at Talking Stick.

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